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Coming this Fall!

Pierce Transit is offering new services to improve your SHUTTLE experience.

New IVR System

Coming this Fall! An automated phone feature that will:

  • Call the day before your scheduled SHUTTLE trip as a reminder and to provide an option to cancel your trip
  • Call to provide you a ready time if you didn’t receive one at time of reservation
  • Call approximately 20 minutes prior to your estimated time of arrival on the day of your trip
  • Call to inform you of a No-Show

This new system is designed to help remind our valued customers of an upcoming trip, which will reduce the number of No-Show or Late Cancellation occurrences, as well as eliminate the need for our customers to call Pierce Transit directly to get a more accurate pick up time. It will give our customers the assurance that their scheduled trip is in the system, will arrive the next day and give them a more definitive arrival timeline on the day of that trip.


Late Cancellation Policy

Because last-minute cancellations can slow down service and increase our costs, Pierce Transit has a policy for canceling SHUTTLE reservations. When you call to cancel a trip, please be sure to cancel all of the trips you will not be taking on that date. Failure to cancel at least two hours before the scheduled trip results in a late cancellation.

  • Customers who are not at the location at the time of the scheduled confirmed pick-up will be charged with a no-show for that trip.
  • Three late cancellations within a 30-day continuous period equal one no-show.
  • Cancellations made at the door for an on-time pickup will be considered a no-show.
  • Cancellations made at the door on a late pick-up due to provider fault, will not be considered a violation.


Customers must cancel their trip(s) two hours before their scheduled trip(s).

Failure to do so results in a late cancellation, and three late cancellations within a continuous 30-day period are treated as one no-show. Once a customer accumulates no-shows equaling 10% of their total trips within a continuous 30-day period, the customer will be notified of a suspension from SHUTTLE. For full SHUTTLE policies and information, please visit our website.



No-Show Policy

When customers schedule trips and then fail to take them without proper notice, our efforts to maintain timely service and minimize costs are impacted. A no-show occurs when a customer does not board the vehicle within five minutes of the SHUTTLE vehicle arrival within the scheduled 30-minute window, the customer is not there, or no longer wants to take the scheduled trip. If you have requested a trip and cannot ride, it is your responsibility to call SHUTTLE Customer Service and cancel the scheduled trip.

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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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