- Getting Around
To receive SHUTTLE transportation, you must meet the Americans with Disabilities Act (ADA) requirements and meet eligibility requirements. All SHUTTLE customers now have an eligibility end date and will need to re-apply to maintain eligibility. Some customers will find the end date clearly noted on both their eligibility letter. For those customers who do not have an end date noted on their letter, they will receive notification approximately 60 days in advance of the date they need to re-certify. If you have any questions about eligibility, please call us at (253) 984-8216.
If your home address is outside the SHUTTLE service area, you can still apply. However the SHUTTLE cannot provide service to your home address. Our SHUTTLE customer service staff will work with you to determine a pickup and drop off location within our service area.
Americans with Disabilities Act (ADA)
The Department of Transportation has published detailed regulations interpreting the ADA in 49 C.F.R. Part 37. Pierce Transit adheres to these ADA policies and procedures for making individual eligibility determinations for SHUTTLE (paratransit) service. The process must strictly limit ADA paratransit eligibility to those individuals who meet the eligibility criteria (49 C.F.R. §37.125 (a)). This criteria requires Pierce Transit to determine eligibility based on the individual’s functional capability, not the presence of a disability (49 C.F.R. §37.123).
SHUTTLE Eligibility decisions are based on ADA criteria:
- Functional ability to board and disembark a fixed route bus.
- Functional ability to ride and navigate the system.
- Functional ability to travel to and from bus boarding locations when traveling within the agency service area.
- Availability of fixed route accessibility.
- Individuals are eligible only for those trips in which they meet the eligibility criteria.
- After accounting for commonly available assistance within the fixed route system, the individual’s condition must prevent boarding, riding, disembarking, or traveling to and from the fixed route system, not just make such activities more difficult than for an individual who does not have the condition.
- If impairment related conditions make the job of accessing transit more difficult, but does not prevent access, then the person is not eligible.
- Feeder service to and from accessible fixed route transit centers or bus stops is a viable option for removing travel barriers for people who qualify for conditional eligibility.
Pierce Transit provides transportation services for people with disabilities in the most integrated setting. This is the most socially and fiscally responsible approach. Pierce Transit offers a 100% accessible local transportation system.