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Contact Us

Pierce Transit Phone Tree

GENERAL INFORMATION
253.581.8000
If you know your party’s extension, you may enter it at any time.

EMPLOYMENT VERIFICATION
Call 253.983.3534, email HR@piercetransit.org or send the document to our confidential fax at 253.984.8224


PRESS 1

SHUTTLE & Eligibility Customer Service

  • Press 1 for Reservations
  • Press 2 for Cancellations
  • Press 3 for Eligibility
  • Press 4 for Travel Training

PRESS 2

Transportation Customer Service and General Information

  • Press 1 for ORCA
  • Press 2 for Trip Planning
  • Press 3 for Lost and Found
  • Press 4 for other questions

PRESS 3

Rideshare Customer Service

  • Press 1 for Emergency
  • Press 2 for General

PRESS 4

Runner Customer Service

  • Press 1 for JBLM Runner
  • Press 2 for Other Runners

PRESS 5

To speak with Pierce Transit Admin Staff


Locations

CUSTOMER SERVICE CENTER

Our friendly Customer Service Team is available to assist you with transit pass options, ORCA cards, general information, and most lost and found items.
 

Hours:

Our Customer Service Team is available to answer your calls Monday – Friday, 6:30 a.m. to 6:30 p.m.. Hours may vary on or around holidays.

  • Call 253.581.8000, Option 2
  • Call toll free at 1.800.562.8109
  • WA Relay: 711

Location

505 E 25th ST
Tacoma WA 98421

Headquarters
 

Hours:

Pierce Transit Lobby is open Monday through Friday, from 9 a.m. to 12 p.m. and from 1 p.m. to 4 p.m.

Location

3701 96th St. SW
Lakewood, WA 98499


 

GIVE US YOUR FEEDBACK

Your feedback is important to us. Please use the forms below to submit a comment, make a suggestion, ask a question, or inquire about lost items. Please include your email address and request a follow up email to receive a response. Replies will be sent within 2-4 business days during regular business hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Additional forms are available for download regarding damage claims and complaints related to civil rights (Title VI) issues: English or Spanish.

General

Use this form for questions, comments or suggestions concerning our routes, fares, hours of service, employees, vehicles, facilities and reasonable modification requests. Your feedback is important to us. Please provide as much detail as possible so staff can research your concerns, ensure your feedback is handled appropriately, and respond if requested.






Website

Website

Use this form for questions, comments or suggestions about the Pierce Transit website. Your feedback is important to us. Please provide as much detail as possible so staff can research your concerns, ensure your feedback is handled appropriately, and respond if requested.






Bus Service/Drivers

Bus Drivers

Use this form for questions, suggestions, commendations or complaints in regards to Pierce Transit bus drivers. Your feedback is important to us. Please provide as much detail as possible so staff can research your concerns, ensure your feedback is handled appropriately, and respond if requested.


 

Contact Info

Name

email
 
Phone Number

I would like a follow up email
 

The Ride Details

Date of Ride:

Time of Day

Route Number
Boarding Location:

Traveling To
 
Bus | SHUTTLE Number

Incident Location
 
 
 

Bus Drivers Details

Driver Details

 

Include any other features that will help us identify the driver (such as, glasses, mustache or beard).
 

Type of Comment



Your Message:
 
Bus Stops

Bus STOPS

Use this form for questions, suggestions, commendations or complaints in regards to bus stops and bus stop shelters. Your feedback is important to us. Please provide as much detail as possible so staff can research your concerns, ensure your feedback is handled appropriately, and respond if requested.

 

 

Contact Info

Name

email
 
Phone Number

I would like a follow up email
 

Bus Stop Number


Address/Location

Cross Street:

 
 

Type of Comment



Your Comment:
Lost & Found

Lost & Found

Use this form to enquire about items located in our Lost & Found.

Contact Info

Name

email
 
Phone Number

I would like a follow up email
 

Ride Details

 

Date of Ride

Time of Day:

Route Number:  

Boarding Location

Traveling to
 
Bus | SHUTTLE Number

Incident Location
 

 

Type of Comment

Describe your property you lost:
 


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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


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