Lost and Found

All lost items (except for bicycles) that are turned in by a customer or a Pierce Transit employee will be sent to the Pierce Transit Customer Service Center (Bus Shop) at the Tacoma Dome Station. Found items are available the day after they have been turned in. Lost items are generally held for 14 days. Unclaimed items are donated to a variety of local charities. Pierce Transit is not liable for lost or stolen items when riding our buses.

Lost & Found Pick Up Location

Customer Service Center (Bus Shop)
505 E. 25th Street
Tacoma, WA

Hours

Monday – Friday
11:00 a.m. – 6:00 p.m.

How to claim a lost bicycle

Bicycles found on buses or at transit centers are held for approximately ten days in a secured area at Pierce Transit Headquarters. Unclaimed bicycles are donated accordingly. When claiming a lost bike, pick up is at Pierce Transit Headquarters weekdays between 9 a.m. - 12 p.m. and 1 p.m. - 4 p.m.

No employee of Pierce Transit can lay claim to a customer’s personal property for any reason.

Lost bicycle pick up at Pierce Transit Headquarters

3701 96th St. SW
Lakewood, WA 98499

How to claim your lost item

The easiest and most efficient way to report a lost item is to complete the lost and found form below. Please provide your name, phone or email address, and a description of the lost item. Please also include the date item was lost, bus or rail information and time of day. Once submitted, all of your lost item information will be accessible by Lost and Found personnel. You will receive a confirmation email stating the information has been received and will be reviewed by the Lost and Found department. If the item has been found a Customer Service Representative will contact you at the telephone or email contact information provided to the customer service department.

You may also report your lost item by phone by contacting our Customer Service Team at 253.581.8000, Option 2. The Customer Service Team is available Monday – Friday, 6:30 a.m. to 6:30 p.m.

Lost & Found Form

Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
You should not enter the suite number or apartment number. Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital