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When You Need Us
"I appreciate my driver. She is very helpful to her riders! She made my day!"
~Jean
"I just wanted to acknowledge a bus driver this morning that not only advised me how to correctly release and bring down the bike gate but also handled another situation with another mischievous rider in a very polite and effective manner as well."
~Lewis
"My driver is pleasant and cheerful; and on time. He lets me off a little closer to where I need to go in to work. I have some difficulty walking up hill and this little kindness is most appreciated."
~Lewis
"I have been a rider of your company for over a decade and I really appreciate the ride. Your buses are comfortable and is 'the most on time' transportation, I find."
~Holly
"I use the bus to commute to work regularly.  I just wanted to compliment the bus driver on my route.  She is so nice and friendly to all the riders. She is really awesome with her positive attitude and constant smile."
~Cindy 
"I enjoy seeing my driver. She is really awesome with her positive attitude and constant smile."
~Bevin 
"Thanks for being the best at what you do, and for putting your passengers first!"
~April
"You have no idea how much this means to me that one of your professional staff drivers was kind enough to help her out in what could have been a very distressing situation. I consider this an excellent example of outstanding customer service on Pierce Transit's part. This really is extraordinary, and for that I am extremely grateful."
~Colin
"Thank you Pierce Transit and our bus operator, aka my VIP chauffeur and chariot, for your team efforts in bringing a smile to my morning! "
~Joey
theres a seat for you.

How to Ride

1. Look for your neighborhood bus stop. Its numbers show which bus routes stop there. Many stops have schedules posted on the pole. Wheelchair accessible stops are marked with a wheelchair picture. Not all bus stops are wheelchair accessible. Call 253.581.8000 to find out if a stop is accessible. If not, a Customer Service Representative will find the nearest one for you.

2. Find your route number. The map shows the streets your bus travels. The timetable lists major bus stops to help you estimate when the bus will be at your stop (see below).

3. Please have your fare ready Use your ORCA card, an All Day Pass, a single ride ticket, or exact cash. Bus drivers carry no change. Read about fares and passes.

Need more than one bus to get to your destination?
adult all day Pierce Transit's All Day Pass is very convenient - pay just once to ride all day until 2:59am (end of service day). It's good for unlimited rides on local Pierce Transit service only (not valid on SHUTTLE, Sound Transit, nor other agencies' services.) This pass is available to purchase any day of the week, using exact cash, right on board the bus. The PT All Day Pass costs $5.00 for adults, $2.50 for Youth (ages 6-18), and $2.50 for Seniors or individuals with disabilities who show a valid Regional Reduced Fare Permit when boarding. Passengers using an ORCA card may load a Pierce Transit All Day Pass wherever ORCA cards are revalued.

Note As Of December 8, 2014:
Paper transfers are no longer issued or accepted on Pierce Transit buses. However, transferring is easy with an ORCA card. Transfers are automatic with either a pass or E-purse on an ORCA card. Your transfer credit expires two hours after you first tap your card on board the bus. It is valid on or between Pierce Transit, Sound Transit, King County Metro, Kitsap Transit, Community Transit and Everett Transit.

orca-symbolIf paying in full with the E-purse on an ORCA card, you’ll pay the first fare when you tap your card on the bus. Your transfer credit will be automatically calculated, valid toward fares on connecting bus or train trips within two hours. If the second fare is higher, your E-purse will be charged the difference. If the balance in your E-purse is too low, you can pay with cash.

orca-symbolIf you’re paying with a regional pass on ORCA, and the fare on your connecting bus or train is higher than your pass’ value, the difference will be deducted automatically from your E-purse. If the balance in your E-purse is too low, pay with cash (on a bus).


4. Ask your driver for the stop closest to your destination. When you’re a block away, push the yellow push button strip or pull the bell cord. You will hear a message that says “stop requested” and will be let off at the next stop.

5. Call 253.581.8000 if there’s a place you don’t know how to reach by bus. A Customer Service Representative will be happy to help you. Or check out the Trip Planner.

6. Reading a Timetable is Easy: Here are a couple of tips: Reading left to right follows the flow of the bus along the route. Reading down a column shows all the buses that come to a specific location during the day.

read-a-timetable
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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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