Customer Service CenterWe work passionately to deliver high-quality transit services to get you where you need to go. Communicating with our customers is an essential aspect of Pierce Transit’s commitment to providing a quality customer experience. Our Customer Services team is available to help you plan your trip, assist you with your fare purchase, help you retrieve your lost item, or answer just about any question or concern you may have regarding your Pierce Transit experience.
Contact Customer Service
Our Customer Service Team is available to answer your calls Monday – Friday, 6:30 a.m. to 6:30 p.m.
- Call 253.581.8000, Option 2
- Call toll free at 1.800.562.8109
- WA Relay: 711
Visit the Customer Service Center (Bus Shop)
Our Customer Service Center (Bus Shop) at the Tacoma Dome Station is open to the public Monday – Friday. Our friendly Customer Service Team is available to assist you with transit pass options, ORCA cards, general information, and most lost and found items.
Customer Service Center (Bus Shop) - Tacoma Dome Station
505 E. 25th Street
Open 7 a.m. – 6 p.m. | Monday - Friday
Contact Customer Service by Mail
Pierce Transit Attn: Customer Service
3701 96th St. SW
Lakewood, WA 98499-4431