Customer Service
We work passionately to deliver high-quality transit services to get you where you need to go. Communicating with our customers is an essential aspect of Pierce Transit’s commitment to providing a quality customer experience. Our Customer Services team is available to help you plan your trip, assist you with your fare purchase, help you retrieve your lost item, or answer just about any question or concern you may have regarding your Pierce Transit experience.Bus Services
Online
Comments* | Trip Planning | Lost & Found | Next Bus | Fare Purchase
*Please allow 2-4 business days for a response.
By Phone
253.581.8000 (Option 1) or 1.800.562.8109
TTY for the hearing impaired: 711
6:30 AM - 6:30 PM | Monday - Friday
In Person at Tacoma Dome Station
The Bus Shop
The Bus Shop - Tacoma Dome Station
505 E. 25th, Tacoma, WA
Open 7am -6pm weekdays | Monday - Friday
By Mail
Customer Service
3701 96th St. SW
Lakewood, WA 98499-4431
SHUTTLE
If you believe you, or someone you know, may qualify for SHUTTLE service, please contact SHUTTLE Eligibility and request an application. An application form will be promptly mailed to you. Or download the form and mail it to the address below (Adobe Acrobat Reader is required to view and print the form.)
Pierce Transit SHUTTLE Eligibility
3701 96th St. SW
Lakewood, WA 98499-4431
Phone 253.581.8000, Option 1, Option 2, then Option 3
FAX 253.984.8227