Find a rewarding career, check out the many opportunities that await you HERE!
  • |

2019 Report To The Community


This year we were out sharing information about our services and met hundreds of our neighbors. Look for our outreach booth and van at your next community event!

96 engagments

Pierce Transit improves people’s quality of life by providing safe, reliable, innovative and useful transportation services that are locally based and regionally connected. It has been our pleasure helping our neighbors get where they need to go in 2019, and we’re looking forward to even better things in 2020!

Sue Message

As Pierce Transit’s Chief Executive Officer, I am pleased to present to you our agency’s 2019 Report to the Community.

While Pierce Transit continues to provide the important transportation services you have come to depend on over the last 40 years, your local transit agency is changing. We have focused this year on capturing a new generation of riders through innovative offerings such as a smart phone fare payment option and deeper engagement with our community through social media.

We are also focused on helping grow the South Sound economy. Economic development and transit go hand-in-hand and employers are seeking locations where their employees can get to work in ways other than a single-occupancy car. We are excited about the Bus Rapid Transit line being designed between downtown Tacoma and Spanaway and demonstrating how truly robust transit can attract investment and better serve our community.

Finally, we continue to explore ways to enhance our core services. Pierce Transit increased bus service by 16 percent between 2015 and 2017, maximizing the amount of service we are able to provide within our current funding levels. While our budget does not allow for adding more bus service, we continue to look for efficiencies to provide more bus trips for our customers. I hope you will join us on one of those rides soon!

Thank you for your continued support of your local transit agency. We are proud to serve you.

Warmest Regards,

Sue Dreier
Pierce Transit CEO


Last year, Pierce Transit employees provided our neighbors with more than 9.7 million rides.

Vanpool Stats
VANPOOL: 783,571
SHUTTLE: 300,043
Bus Stats
BUS: 8,654,242
How can we assist



$157 Million Annual Budget Funded By:

  • Sales Tax – 56%
  • Contracted Regional Service – 30%
  • Fares – 8%
  • Grants – 3%
  • Miscellaneous – 3%

Pierce Transit collects 0.6 percent sales tax – two-thirds of the allowable 0.9 percent rate – to fund the majority of our local transit services. In 2019, the agency provided 500,000 hours of service, the maximum possible under current funding levels. Pierce Transit has a healthy reserve and the agency carries no long-term debt.

The six cents you pay on a $10 purchase helps fund:

  • 9.7 million+ rides per year
  • 991 family-wage jobs (88% operations/maintenance; 12% administrative; 22% veterans)
  • Rides to important destinations such as jobs (66% of riders) and school (10%); rides for our low-income (43%) and minority (65%) neighbors
  • Transit options that help recruit employers to the South Sound
  • Reduced congestion and emissions
  • Express bus service to community events, such as the Washington State Fair and Taste of Tacoma


Did you know Bus Icon

Traveling by public transportation is 10 times safer than driving your car

Did you know money icon

You can save about $10,000 a year by taking transit and owning one less car

Did you know leaf icon

Public transportation reduces the nation’s carbon emissions by 37 million metric tons a year


Mobility Options
  • Worked with five colleges and universities to provide local bus passes for more than 15,000 students
  • Partnered with Lyft to offer people in specific zones a grant-funded ride to catch the bus
  • Continued planning for the South Sound’s first Bus Rapid Transit line
  • Offered rider rewards and transit challenges through the Miles app
  • Awarded retiring vanpool vans to nonprofits to help transport their clients
  • Installed real-time bus arrival signs at eight transit centers
  • Created a reserved parking option at Tacoma Dome Station
  • Added a 30-day pass option to our Hopthru mobile ticketing app

Pierce Transit's Good to Give Team

It Feels Good to Give

Pierce Transit’s “Good to Give” Committee members delight in helping those in need in our community. In 2019, the team came together to “Stuff the Bus” with school supplies for kids, clean up a street near the agency’s Lakewood headquarters and serve at the Emergency Food Network and the Northwest Furniture Bank. It feels Good to Give!

Million Mile Club

The best of the best! Meet our million milers

This year we inducted 45 bus operators into Pierce Transit’s Million Mile Club.

That means they each have driven a million consecutive miles or more – accident free! Among them were five operators recognized for driving two million miles or more, and one operator who became the first in Pierce Transit’s history to be recognized for driving three million accident-free miles. Joining the “Million Mile Club” is a rare honor in the professional driver industry and is representative of Pierce Transit’s commitment to safety.

2019 Board of Commissioners
BACK ROW: Bruce Dammeier Pierce County Executive | Nancy Henderson Steilacoom City Council Representing Auburn, Fircrest, Gig Harbor, Pacific, Ruston, and Steilacoom | Ryan Mello Tacoma City Council | Marty Campbell / VICE CHAIR Pierce County Council FRONT ROW: Don Anderson Mayor of Lakewood | Victoria Woodards CHAIR Mayor of Tacoma | Kent Keel Mayor of University Place | Daryl Eidinger Mayor of Edgewood Representing Fife, Milton, and Edgewood | Robin Farris Puyallup City Council (Not pictured)
Message from Board Chair Victoria Woodards

The South Sound is a growing, thriving community. In order to serve those who already call this area home and meet the needs of those who will move here in the future, it is critical that our community has an effective public transportation system. Transit is also an important part of attracting new employers to our region. Pierce Transit is working to meet those goals on many fronts. Whether it’s the agency’s planned Bus Rapid Transit line that touches six Opportunity Zones designed to attract economic investment, or its commitment to seeing Transit Oriented Development grow and thrive in the South Sound, Pierce Transit continues to play an important role in the future of our community.

Pierce Transit is governed by a nine-member Board of Commissioners made up of elected officials representing 13 cities and towns, Pierce County, and one non-voting union representative (vacant). Board meetings are held the second Monday of each month at 4 p.m. and are open to the public.

© 2024 Pierce Transit, All Rights Reserved. Site Design and Development by SiteCrafting

Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.


  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).


  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.


Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


Email Route


Report Issue With This Planned Trip