New Way To Pay Your Fare
Now there’s an easy way to buy Pierce Transit tickets and passes right from your smart phone! This is available through Hopthru in the app store. We call this service PiercePay℠ , since these products are for rides just on Pierce Transit services.
You won’t need cash or exact change when you are ready to ride, just your smart phone or tablet.
Our latest mobile product is the SHUTTLE One Ride Ticket, for registered SHUTTLE passengers. Current products now include:
- One Ride Ticket - SHUTTLE
- All Day Pass – Bus
- One Ride Ticket – Bus
- 30 Day Pass - Bus
Pierce Transit products are available through the Hopthru app, which is free and easy to set up. Getting started is as easy as 1-2-3!
2) Select Pass
Select Buy Passes, then choose your rider type. Next, select your ticket or pass type You can buy as many Tickets or Passes as you want, then use them at your leisure.
When you are about to board Pierce Transit, just activate and confirm the Ticket or Pass you’d like to use, then show the screen to your driver. It’s that easy! One Ride Tickets are only valid for 10 minutes after activation, so please do not activate your ticket until you are about to board. All Day Passes are valid for the entire day once the pass is activated-- a great choice if you ride Pierce Transit buses multiple times in a day. Finally, once activated, the Adult 30 Day Pass is valid for 30 consecutive days.
About the App
What is Hopthru?+
Hopthru is a streamlined mobile ticketing app for use on public transportation.
On which mobile devices can I download the Hopthru app?+
Hopthru is available for iOS and Android devices.
What type of Pierce Transit fare media can be purchased on the Hopthru app?+
For riding Pierce Transit buses, customers can purchase Adult 30 Day Passes, Youth or Senior/Disabled All Day Passes, and Youth or Senior/Disabled One Ride Tickets. Registered SHUTTLE passengers may also purchase SHUTTLE One Ride Tickets.
Are there any fees for using the Hopthru app?+
No, the Hopthru app is free to download and there are no additional fees for purchasing or using a 30 Day Pass, an All Day Pass or One Ride Ticket.
Do I need to create a Hopthru account to purchase a ticket or pass?+
No. If you don't want to enter a phone number into Hopthru to create an account, you can use Hopthru as a guest. Upon first downloading and opening Hopthru, tap on "Continue as a Guest" at the bottom of the screen to get started. Please note, when using Hopthru as a guest, Hopthru is unable to support the recovery of passes if you lose your phone or delete the Hopthru app. Guest accounts also do not support transferring passes between devices. These limitations will be displayed in the app after you tap on "Continue as a Guest."
What forms of payment can be used to purchase tickets and passes on the Hopthru app?+
The Hopthru app will accept Apply Pay, Google Pay, and these credit and debit cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
Can I get a receipt for my purchase on the Hopthru app?+
Yes. If you would like to receive receipts for your purchases, navigate to account information in the settings screen and add in your email address. Receipts will be emailed to you immediately after making a purchase.
Can Passes and Tickets be bought in advance?+
Yes, you can buy All Day Passes, One Ride Tickets, and 30 Day Passes in advance. Purchase as many as you like and then use them when you want. Passes do not expire until they are activated.
Where on the Hopthru app can I find my purchased Passes or Tickets?+
Purchased All Day Passes, One Ride Tickets, and 30 Day Passes will show up on the Pass Wallet screen. When you are ready to get on the bus and activate the ticket an alert will pop up asking if you are sure you want to activate the ticket.
Can I save my favorite locations in the Hopthru app?+
At this time, you cannot save favorite locations in the app.
How do I get a refund?+
All Hopthru pass sales are final and non-transferrable. You will be asked to confirm purchases and pass activations in the Hopthru app, which alleviates accidental pass uses or purchases. If you experience a technical issue with the app, please contact Hopthru via its chat support system which can be accessed from the Hopthru app by tapping on "Support" in the settings menu, or on the website at Hopthru.com/support.
Do I get charged a transaction fee when I purchase a ticket or All Day Pass?+
No, you pay the same price using the app as if you paid with cash on the bus.
How do I activate my mobile ticket or pass?+
You can access your purchased tickets and passes in the “Pass Wallet” screen. There, you will see your tickets and/or passes sorted by purchase date and time (most recent purchase is on top). To activate just one ticket/pass, simply tap the "Use" button on the ticket or pass you would like to activate. You will be prompted to confirm activation. If you are traveling with others and would like to use multiple tickets/passes, tap “Use multiple” instead. On the next screen, choose a quantity of each ticket/pass you’d like to activate. (Each Ticket or Pass is valid for only ONE person.) You will be prompted to confirm activation.
How long will my pass or ticket be active?+
All Day Passes are valid until 2:59 a.m. the day after activation. One Ride Tickets are valid for 10 minutes after activation. Once activated, the 30 Day Pass can be used, and the date activated will be “day 1” of the 30 consecutive days for which the pass is valid.
How do I know how much time is left on my pass or ticket?+
After you have activated your pass or ticket, the expiration date and time will be shown on your mobile device screen to let you know how much longer your pass or ticket will remain active.
When should I activate my mobile pass or ticket?+
To expedite the boarding process, you should activate your All Day Pass, 30 Day Pass or One Ride Ticket on the Hopthru app just before boarding your bus and be ready to display it to the bus driver. (An internet connection is only required for purchasing a product. It is NOT required to activate it.)
Other Common Questions
Will my credit card information be stored on my Hopthru account?+
Your credit card information will not be stored with Hopthru, but rather the industry leading payment processor, Stripe. Stripe prides itself on security and encrypts all information on disk with AES-256.
How can I update my credit card information?+
You can add or remove credit/debit cards from your account by going to the Settings screen and selecting Payment Settings.
Does Hopthru track my location?+
Yes, Hopthru tracks your location while using the app in order to provide relevant nearby transportation options. Click on the navigation tab, enter a desired location, and see multiple transit options at your fingertips. Please remember that these mobile tickets and passes are only valid on Pierce Transit bus or SHUTTLE service (depending on the specific product purchased) and have no value or transfer privileges on other transit agency services, nor on Pierce Transit Vanpool service.
What do I do if my ticket is taking a long time to display?+
All phones operate at different speeds, with some older devices using operating systems that might not work as fast. Please give yourself plenty of time to activate your ticket before your bus arrives. The Hopthru application is available on all android phones running Android 4.1 (Jelly Bean) and above. It is also available on all iOS phones running iOS 8.0 and above.
What should I do if I'm having technical problems activating my ticket?+
For help, you can reach the Hopthru support center by going to the app's Settings screen and tapping Support or by visiting the Hopthru website at Hopthru.com/support.
What happens if my phone battery dies before I can show my ticket to the driver?+
You are responsible for ensuring you have a charged and functional phone to activate and display your mobile ticket to the Pierce Transit bus operator. Pierce Transit is not responsible for honoring inactive, inaccessible, or expired tickets. If you are unable to display an active ticket, you will have to purchase a fare.
What if my ticket or pass expires before I can use it?+
If this occurs, you will need to purchase another ticket before your trip. Do not activate your One Ride Ticket nor All Day Pass until you are about to board a Pierce Transit vehicle.
What if my credit card is declined while trying to buy a ticket?+
Confirm that you have entered the correct details for your card, including the correct account number, expiration date, and security code. If your card is still declined, contact your bank for further assistance or try another card.
Can I use a ticket or All Day Pass on other Pierce Transit or regional services?+
The PiercePay mobile One Ride Tickets, All Day Passes, and 30 Day Passes are available for purchase on the Hopthru app exclusively for use on Pierce Transit services. Current products include: One Ride Ticket-SHUTTLE, One Ride Ticket-Bus, All Day Pass-Bus, and 30 Day Pass-Bus. They cannot be used on vanpool or other regional transit systems (e.g. Sound Transit, King County Metro, Intercity Transit).