New Way for Passengers To Pay The Fare
PiercePay is the easy new way to pay for rides on Pierce Transit buses. You won’t need cash or exact change when you are ready to ride, just your smart phone or tablet. PiercePay is available through the Hopthru app, which is free and easy to set up.
You’ll be able to buy Pierce Transit passes and tickets anytime, anywhere. Getting started is as easy as 1-2-3!
Select Buy Passes, then choose your rider type (adult, youth or senior/disabled). Next, select your ticket type (One Ride Ticket or All Day Pass). Your information will be safe and secure in the Hopthru app. You can buy as many Tickets or All Day Passes as you want , then use them at your leisure.
When you are about to get on a Pierce Transit bus, just activate the Ticket or All Day Pass, then show the screen to your driver. It’s that easy! One Ride Tickets are valid for 10 minutes after activation. All Day Passes are valid for the entire day the pass is activated-- a great choice if you ride Pierce Transit multiple times in a day.
How It Works
About the App
What is Hopthru?+
Hopthru is a streamlined mobile ticketing app for use on public transportation. Hopthru and Pierce Transit are working together to offer mobile ticketing for a one year pilot project.
Where can I use Hopthru to buy a Pierce Transit All Day Pass or One Ride Ticket?+
Mobile All Day Passes and One Ride Tickets are available for purchase on the Hopthru app exclusively for use on Pierce Transit local fixed route service.
On which mobile devices can i download the Hopthru app?+
Hopthru is available for iOS and Android devices.
What type of Pierce Transit fare media can be purchased on the Hopthru app?+
Customers can purchase Adult, Youth or Senior/Disabled All Day Passes and One Ride Tickets through the Hopthru app.
Are there any fees for using the Hopthru app?+
No. During the one year pilot, the Hopthru app is free to download and there are no additional fees for purchasing or using an All Day Pass or One Ride Ticket.
Do I need to create a Hopthru account to purchase a ticket or All Day Pass?+
Yes, you need to download the Hopthru app from the App Store or Google Play store and create an account.
What forms of payment can be used to purchase tickets and All Day Passes on the Hopthru app?+
The Hopthru app will accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club credit and debit cards.
Can I get a receipt for my purchase on the Hopthru app?+
Yes, a receipt will be emailed to the email address you have registered with Hopthru immediately after a purchase.
Can All Day Passes and One Ride Tickets be bought in advance?+
Yes, you can buy All Day Passes and One Ride Tickets in advance. Purchase as many as you like and then use them when you want.
Where on the Hopthru app can I find my purchased All Day Passes or One Ride Tickets?+
Purchased All Day Passes and One Ride Tickets will show up in the Tickets screen. When you are ready to get on the bus and activate the ticket an alert will pop up asking if you are sure you want to activate the ticket.
How many All Day Passes and One Ride Tickets can I purchase?+
At this time, you can only purchase one All Day Pass and One Ride Ticket at a time. However, there is no limit to the number of transactions you can make, allowing you to store multiple All Day Passes and One Ride Tickets on your device for activation.
Can I save my favorite locations in the Hopthru app?+
At this time, you cannot save favorite locations in the app.
How do I get a refund?+
Refunds will be handled on a case by case basis. Please visit https://www.hopthru.com/support for assistance.
Do I get charged a transaction fee when I purchase a ticket or All Day Pass?+
No, you pay the same price using the app as if you paid with cash on the bus..
How do I activate my mobile ticket or All Day Pass?+
You can access your purchased tickets and All Day Passes in the “Tickets” screen. It is the first screen that comes up when you open the app. There, you will see your tickets and/or All Day passes sorted by purchase date and time (most recent purchase is on top). Simply tap the ticket and/or All Day Pass you would like to activate. You will be prompted to confirm activation.
How long will my ticket be active?+
All Day Passes are valid until 2:59 a.m. the day after activation. One Ride Tickets are valid for 10 minutes after activation.
How do I know how much time is left on my ticket?+
After you have activated your ticket, the expirations date at the bottom of your digital ticket will let you know how much longer your ticket will remain active.
When should I activate my mobile All Day Pass or One Ride Ticket?+
To expedite the boarding process, you should activate your All Day Pass or One Ride Ticket on the Hopthru app before boarding your bus and be ready to display it to the bus driver. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.
How do I activate multiple All Day Passes or One Ride Tickets?+
At this time, each All Day Pass or One Ride Ticket you purchase will show up as an individual item on the Tickets screen. If you wish to activate multiple All Day Passes or One Ride Tickets, simply repeat the process described above for activating an All Day Pass or One Ride Ticket.
Do mobile tickets and All Day Passes ever expire?+
Purchased mobile tickets and All Day Passes are only valid for the one year pilot. The pilot will end on August 31, 2018. Make sure to use any purchased tickets or All Day passes by that date. No refunds or exchanges will be made.
Other Common Questions
Will my credit card information be stored on my Hopthru account?+
Your credit card information will not be stored with Hopthru, but rather the industry leading payment processor, Stripe. Stripe prides itself on security and encrypts all information on disk with AES-256.
How can I update my credit card information?+
You can add or remove credit/debit cards from your account by going to the Settings screen and selecting Payment Settings.
Does Hopthru track my location?+
Yes, Hopthru tracks your location while using the app in order to provide relevant nearby transportation options. Click on the navigation tab, enter a desired location, and see multiple transit options at your fingertips. Lease remember that the mobile tickets and all day passes are only valid on Pierce Transit local service and have no value or transfer privileges on other transit agency service.
What do I do if my ticket is taking a long time to display?+
All phones operate at different speeds, with some older devices using operating systems that might not work as fast. Please give yourself plenty of time to activate your ticket before your bus arrives. The Hopthru application is available on all android phones running Android 4.1 (Jelly Bean) and above. It is also available on all iOS phones running iOS 8.0 and above.
What should I do if I'm having technical problems activating my ticket?+
For help, you can reach the Hopthru support center by going to the Settings screen and tapping Support.
What happens if my phone battery dies before I can show my ticket to the driver?+
You are responsible for ensuring you have a charged and functional phone to activate and display your mobile ticket to the Pierce Transit bus operator. Pierce Transit is not responsible for honoring inactive, inaccessible, or expired tickets. If you are unable to display an active ticket, you will have to purchase a fare.
What if my ticket or All Day Pass expires before I can use it?+
If this occurs, you will need to purchase another ticket before your trip. Be sure not to activate a ticket or All Day Pass until you are boarding the bus.
What if my credit card is declined while trying to buy a ticket?+
Confirm that you have entered the correct details for your card, including the correct account number, expiration date, and security code. If your card is still declined, contact your bank for further assistance or try another card.
Can I use a ticket or All Day Pass on other Pierce Transit or regional services?+
Mobile tickets and All Day Passes are available for purchase on the Hopthru app exclusively for use on Pierce Transit fixed route bus service. They cannot be used on SHUTTLE, vanpool or other regional transit systems (e.g. Sound Transit, King County Metro, Intercity Transit).