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SHUTTLE Eligibility

To receive SHUTTLE transportation, you must meet the Americans with Disabilities Act (ADA) requirements and meet eligibility requirements. All SHUTTLE customers now have an eligibility end date and will need to re-apply to maintain eligibility. Some customers will find the end date clearly noted on both their eligibility letter and their ADA card. For those customers who do not have an end date noted on their letter or ADA card, they will receive notification approximately 60 days in advance of the date they need to recertify. If you have any questions about eligibility, please call us at (253) 984-8216

Download SHUTTLE Eligibility Application HERE

Americans with Disabilities Act (ADA)

The Department of Transportation has published detailed regulations interpreting the ADA in 49 C.F.R. Part 37. Pierce Transit adheres to these ADA policies and procedures for making individual eligibility determinations for SHUTTLE (paratransit) service. The process must strictly limit ADA paratransit eligibility to those individuals who meet the eligibility criteria (49 C.F.R. §37.125 (a)). This criteria requires Pierce Transit to determine eligibility based on the individual’s functional capability, not the presence of a disability (49 C.F.R. §37.123).

SHUTTLE Eligibility decisions are based on ADA criteria:

  • Functional ability to board and disembark a fixed route bus.
  • Functional ability to ride and navigate the system.
  • Functional ability to travel to and from bus boarding locations when traveling within the agency service area.
  • Availability of fixed route accessibility.
  • Individuals are eligible only for those trips in which they meet the eligibility criteria.
  • After accounting for commonly available assistance within the fixed route system, the individual’s condition must prevent boarding, riding, disembarking, or traveling to and from the fixed route system, not just make such activities more difficult than for an individual who does not have the condition.
  • If impairment related conditions make the job of accessing transit more difficult, but does not prevent access, then the person is not eligible.
  • Feeder service to and from accessible fixed route transit centers or bus stops is a viable option for removing travel barriers for people who qualify for conditional eligibility.


Pierce Transit provides transportation services for people with disabilities in the most integrated setting. This is the most socially and fiscally responsible approach. Pierce Transit offers a 100% accessible local transportation system.

Click HERE to view SHUTTLE application in alternative languages
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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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