Trip Planner

 

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Pierce Transit Phone Tree

GENERAL INFORMATION
(253) 581-8000

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Bus

For Trip planning and general information, ORCA information and submit a recommendation, commendation, or complaint
Press Option 1 Purchase Pass or Ticketbooks
Press Option 1 Lost & Found
Press Option 1 Reach an Employee
Press Option 1 Bus Shop Locations or Other Recorded Info
Press Option 1 Public Safety

Press Option 1

SHUTTLE

Reservations, cancellations or check existing trip. Also the place to check SHUTTLE Eligibility.

Press Option 1

Vanpool

Vanpool emergency and other Vanpool inquiries


Comments, Questions and Suggestions

Please note: We encourage you to request an email response to your comment, but to receive one you must include your email address. Separate documents may be downloaded for contacting us about damage claims, or complaints regarding civil rights (Title VI) in English or Spanish.

Comments, questions or suggestions concerning our routes, fares, hours of service, employees, vehicles, and facilities.












Website

Use this form for questions, comments or suggestions about the Pierce Transit website. Your feedback is important to us. Please provide as much detail as possible so staff can research your concerns, ensure your feedback is handled appropriately, and respond if requested.












Bus Service

Use this form for questions, comments or suggestions about your ride on a Pierce Transit bus. Your feedback is important to us. Please provide as much detail as possible so staff can research your concerns, ensure your feedback is handled appropriately, and respond if requested.


Type of Comment



Your Message:


Ride Details

 

Date of Ride

Time of Day:

Route Number:  
Direction of Travel

Bus Number

Location


Contact Info

Name

email

Phone Number

I would like a follow up email


Bus Drivers

Use this form for questions, suggestions, commendations or complaints in regards to Pierce Transit bus drivers. Your feedback is important to us. Please provide as much detail as possible so staff can research your concerns, ensure your feedback is handled appropriately, and respond if requested.


Type of Comment



Your Message:


Bus Drivers Details


Driver Details

 

Include any other features that will help us identify the driver (such as, glasses, mustache or beard).


The Ride Details

Time of Day

Date of Ride:

Route Number
Direction of Travel

Bus Number

Location




Contact Info

Name

email

Phone Number

I would like a follow up email

Bus Shelters

Use this form for questions, suggestions, commendations or complaints in regards to bus shelters. Your feedback is important to us. Please provide as much detail as possible so staff can research your concerns, ensure your feedback is handled appropriately, and respond if requested.

 

Type of Comment



Your Message:



Bus Stop Number


Address/Location

Cross Street:



Contact Info

Name

email

Phone Number

I would like a follow up email



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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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