SHUTTLE

WHAT IS SHUTTLE?

SHUTTLE is a shared-ride service for people who, because of their disability, are unable to ride a regular Pierce Transit bus. SHUTTLE provides door- to-door service, or in some instances, transportation to transit centers or bus stops to connect with regular bus service. The SHUTTLE vehicle may make several stops along the way before it arrives at your destination.

SHUTTLE will take you where you want to go, within our regular service area and hours of operation, based on fixed route service.

Who Is Eligible to Ride SHUTTLE?

To qualify for SHUTTLE service you must meet one of the following conditions, as set by the Federal Americans with Disabilities Act:

  • You are functionally unable to get on or off a transit bus, even with use of a wheelchair lift.
  • You are physically unable to get to or from a regular Pierce Transit bus stop.
  • You are unable to understand and follow transit directions or understand information signs for reasons other than language.

Learn more about SHUTTLE Eligibility Here



SHUTTLE CERTIFICATION PROCESS

To become eligible for SHUTTLE, you must complete a certification process. This involves filling out an application explaining the limitations caused by your disability. The certification process may take up to 21 days after we receive your completed application. After being certified, you may call from one to five days in advance of the day you wish to travel to request a trip.

If you believe you, or someone you know, may qualify for SHUTTLE service, please contact SHUTTLE Eligibility and request an application. An application form will be promptly mailed to you. Or download the form and mail it to the address below.

If you do not qualify for SHUTTLE or are outside the SHUTTLE service area, you can get information about transportation options by dialing:

WIN 211 – Washington Information Network:
2-1-1 or 253.572.4357 | 1.800.572.4357 | win211.org

By calling 2-1-1 on your telephone, you can access a variety of essential services. A Referral Specialist will connect you with health, transportation, human service information and referrals.

SHUTTLE Reservation: 253.581.8000 (Option 2)

(TDD for the hearing impaired): 711

© 2014 Pierce Transit, All Rights Reserved. Site Design and Development by SiteCrafting.

Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

Email Route