WHAT IS SHUTTLE?
SHUTTLE is a shared-ride service for people who, because of their disability, are unable to ride a regular Pierce Transit bus. SHUTTLE provides door- to-door service, or in some instances, transportation to transit centers or bus stops to connect with regular bus service. The SHUTTLE vehicle may make several stops along the way before it arrives at your destination.
SHUTTLE will take you where you want to go, within our regular service area and hours of operation, based on fixed route service.
Who Is Eligible to Ride SHUTTLE?
To qualify for SHUTTLE service you must meet one of the following conditions, as set by the Federal Americans with Disabilities Act:
- You are functionally unable to get on or off a transit bus, even with use of a wheelchair lift.
- You are physically unable to get to or from a regular Pierce Transit bus stop.
- You are unable to understand and follow transit directions or understand information signs for reasons other than language.
SHUTTLE CERTIFICATION PROCESS
To become eligible for SHUTTLE, you must complete a certification process. This involves filling out an application explaining the limitations caused by your disability. The certification process may take up to 21 days after we receive your completed application. After being certified, you may call from one to five days in advance of the day you wish to travel to request a trip.
If you believe you, or someone you know, may qualify for SHUTTLE service, please contact SHUTTLE Eligibility and request an application. An application form will be promptly mailed to you. Or download the form and mail it to the address below.
If you do not qualify for SHUTTLE or are outside the SHUTTLE service area, you can get information about transportation options by dialing:
WIN 211 – Washington Information Network:
2-1-1 or 253.572.4357 | 1.800.572.4357 | win211.org
By calling 2-1-1 on your telephone, you can access a variety of essential services. A Referral Specialist will connect you with health, transportation, human service information and referrals.