We work passionately to deliver high-quality transit services to get you where you need to go. Communicating with our customers is an essential aspect of Pierce Transit’s commitment to providing a quality customer experience. Our Customer Services team is available to help you plan your trip, assist you with your fare purchase, help you retrieve your lost item, or answer just about any question or concern you may have regarding your Pierce Transit experience.

Contact Customer Service

Our Customer Service Team is available to answer your calls Monday – Friday, 6:30 a.m. to 6:30 p.m.

• Call 253.581.8000, Option 2
• Call toll free at 1.800.562.8109
• WA Relay: 711

Our Customer Service Center at the Tacoma Dome Station is open to the public Monday – Friday. Our friendly Customer Service Team is available to assist you with transit pass options, ORCA cards, general information and most lost and found items.

Customer Service Center – Tacoma Dome Station
505 E. 25th Street
Tacoma, WA
Open 7 a.m. – 6 p.m. | Monday – Friday

Contact Customer Service by Mail
Pierce Transit Attn: Customer Service
3701 96th St. SW
Lakewood, WA 98499-4431

All lost items (except for bicycles) that are turned in by a customer or a Pierce Transit employee will be sent to the Pierce Transit Customer Service Center at the Tacoma Dome Station. Found items are available the next business day after they have been turned in. Lost items are generally held for 14 days. Unclaimed items are donated to a variety of local charities. We recommend calling or emailing before making a trip to claim a lost item. Pierce Transit is not liable for lost or stolen items when riding our buses.

The easiest and most efficient way to inquire about a lost item is to complete the lost and found form below. Please provide your name, phone or email address, and a description of the lost item. Please also include the date item was lost, bus or rail information and time of day. Once submitted, all of your lost item information will be accessible by Lost and Found personnel. You will receive a confirmation email stating the information has been received and will be reviewed by the Lost and Found department. If the item has been found a Customer Service Representative will contact you at the information provided in the form below.