- Getting Around
What You Can ExpectSHUTTLE is public transportation and should not be confused with private or medical transportation. Customers may not specify the type of vehicle used to provide transportation and will be required to ride with other customers. We need to balance your needs with other customers’ needs. Because we have a limited number of vans, it may not always be possible to schedule your trip at the exact time you request. Matching rides is the most complex part of getting you where you need to go on time.
When you call, the Reservationists will do their best to accommodate your request. However, the Reservationist may adjust the pick-up time up to one (1) hour earlier or later than your requested time. The more flexible you can be about the time you request, the easier it is to serve a greater number of customers.
Trips are scheduled to allow for adequate travel time between stops. Travel times are designed to be comparable to the fixed route buses. Be sure to allow enough travel time to reach your destination.
Every trip is important and you may schedule a trip for any purpose. SHUTTLE will take you where you want to go, within our regular service area and hours of operation, based on fixed route service. SHUTTLE requires an obstruction-free approach and sufficient turn-around area for its vehicles. Under some conditions, our policy of door-to-door service will not be available to customers.
Alternate pick-up and drop-off locations may be established because of obstructed driveways, turnarounds, or other safety concerns. Our SHUTTLE Customer Service staff will answer any questions you may have regarding SHUTTLE service.
Personal Care Attendant (PCA)
Please be advised that you will be left alone on the SHUTTLE vehicle anytime that our operator assists other customers. The vehicle will not always be visible to the operator at those times. You will be dropped off at your destination, even if someone is not waiting for you. We cannot wait with you until someone arrives. If you cannot be left alone, please arrange for a PCA to travel with you.