When we say the safety of our riders and employees is our top priority, we mean it. As soon as COVID-19 hit we took immediate action implementing safety measures and precautions to keep our operators and riders safe and provide them with peace of mind. You’ll see our commitment to reconnecting you to life throughout Pierce Transit's service area. We want to point out some things that may look a little different next time you ride. These are in place for your safety, the safety of other passengers and Pierce Transit employees.

Throughout the COVID-19 pandemic, Pierce Transit has continued to focus on keeping our customers and employees safe while getting people to where they need to go. We are providing about 13,000 bus rides each weekday, plus rides on our paratransit vehicles. This is about 50 percent of our pre-COVID ridership levels.

Here to serve you

Pierce Transit is Working Hard to Keep Our Customers and Employees Safe

ver en español

Reconectandolo con la vida


Pierce Transit continues to take aggressive measures to keep our customers and employees safe while riding our system:

Wipe Down Bus
  • Pierce Transit is cleaning and disinfecting our buses regularly. About half our fleet is disinfected once per day, and half is disinfected twice per day.
  • Our employees have PPE, including face masks, disinfecting wipes and hand sanitizer.

spray vanpool
Spray Shed
  • We have marked off seats throughout each bus and directly behind the driver to keep passengers distanced from each other and the driver. We have also installed partitions between drivers and customers.
  • We are limiting the number of passengers on buses, according to state guidelines.
wipe shuttle

During the height of the pandemic, Pierce Transit – like other transit agencies around Puget Sound – had suspended fares to reduce interaction between the driver and customer at the front of the bus. People were boarding buses from the back.

We have now installed health barriers around the operator area in all our buses to further protect drivers and passengers. With the installation of those barriers, we were able to restore fare collection on June 14, 2020. Whenever possible, we are still asking people to disembark the bus from the back to reduce interaction between people getting on and off the bus, and the driver. The Bus Shop customer service office at Tacoma Dome Station is open with limited hours 11 a.m. to 3 p.m. Monday-Friday, with just on customer allowed in the lobby at a time to follow social distancing guidelines. Information by phone is still available 6:30 a.m. to 6:30 p.m., Monday-Friday, at 253.581.8000, option 1, then 1 again or TTY: 711.

Wear a mask

Face Coverings are Key

It is now a federal law to wear face coverings while waiting for transit, boarding or disembarking from transit, or riding transit. Passengers over age two must wear face coverings over nose and mouth throughout their entire transit ride. 

We are helping amplify that message through signage at our transit centers; signs and audio messages on our buses; on Pierce Transit’s website; and on our social media channels. Our passengers are doing a great job, in fact a recent spot check showed a 99% compliance rate for wearing masks on Pierce Transit buses.

This is particularly important to our transit operators, who are around hundreds of people a day and then go home to their families. When customers cover their face, they help protect these essential workers.

We have provided masks to drivers and other staff, to give to passengers who don’t have one. All Pierce Transit buses are also equipped with mask dispensers near the front door. If you’ve forgotten your mask, please ask for one in order to board.

Our goal is that everyone riding a bus is wearing a facial covering.


What Can you Expect Moving Forward

  • March

    When the pandemic hit, Pierce Transit had to reduce service levels several times over just a few weeks, eventually cutting service by about one-third from pre-COVID levels. Six routes were temporarily suspended, and many were operating on vastly reduced schedules.

  • May

    In May, Pierce Transit was able to restore some service, up to 80 percent of pre-COVID levels.

  • September

    In September 2020, the agency restored service to about 90 percent of what existed before COVID.

    All of these changes have had to occur quickly, responding to ridership levels, available revenues and doing whatever we could to provide as much service as possible.

    Now that we have implemented the new service levels in September, we will begin planning for our next service update in March 2021. Our hope is that sales taxes, which are Pierce Transit’s largest source of funding, will begin to rise again, and we can restore more service.

  • March

    On March 21, 2021 Pierce Transit’s service change takes effect. We are adding back many trips to our bus schedules, particularly on Sundays, to about 95 percent of what existed before COVID. To sign up for news and route-specific alerts HERE.


Our Commitments To Health & Safety

Our system has joined other public transit agencies across the country in committing to making every rider safer - and we need your help.


Agencies follow official guidance
Our policies and practices follow the latest science-based guidance from public health experts and agencies.

Creating science-based policies

Riders follow official guidance
Riders of diverse ages, needs, and abilities can feel safe and confident by following official guidance from public health experts and agencies.


Cleaning & Disenfecting
Vehicles and stations will be cleaned, disinfected, and maintained daily using EPA-approved disinfectants and accepted industry practices.

Cleaning and disinfecting

Face Coverings & Clean Hands
When entering a public transit station or vehicle, riders will wear face coverings and, where possible, use hand sanitizer / sanitizing wipes.


Information & Resources
Timely information about high-density routes and vehicles and changes in service will be shared with riders on a frequent and regular basis so they can make informed travel choices.

Sharing information for safe riders

Physical Distancing
Riders will practice some form of physical distancing to the degree practical. Riders and operators will avoid physical contact.


Healthy Transit Employees
All public transit personnel will use face coverings and/or other personal protective equipment and take leave at any sign of illness or possible exposure to the coronavirus.

Keeping our employees healthy

Healthy Riders
Before using public transit, riders will assess their own health, including any risk of illness they may pose to others.

Helping our Community

  • Pierce Transit is proud to continue serving our community after more than four decades of service, in both big and small ways.
  • Since the pandemic began, our employees have donated 500 pounds of food to the Emergency Food Network (EFN), to help people in our community. Our employee volunteers have also repackaged thousands of pounds of bulk food into family-size portions at EFN's warehouse.
  • In July 2020, employees held a socially-distant Adopt-a-Street event to clean up our adopted street in Lakewood near our agency headquarters.
  • In August 2020, Pierce Transit employees will head to the Emergency Food Networks’ Mother Earth Farm, to tend to the gardens which provide food for local food pantries.
Check out an interactive timeline featuring all the actions Pierce Transit has taken since March 2020.
© 2021 Pierce Transit, All Rights Reserved. Site Design and Development by SiteCrafting.

Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.


  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).


  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.


Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


Email Route


Report Issue With This Planned Trip