Pierce Transit Board Adopts Agency's Strategic Direction
Pierce Transit's current strategic direction was adopted by the Board of Commissioners in 2008. Since that time, the Agency has experienced a significant reduction in revenue, service, and staff, requiring the Board and Pierce Transit to reevaluate the Agency's direction. At its work session on July 1, 2013, the Board of Commissioners defined a new strategic direction for the Agency that requires CEO Lynne Griffith and staff to develop a three-year strategic plan. The Pierce Transit 2014-2016 Strategic Plan will focus on the following five elements:
- Operational Excellence: Safety - Customer Service - Efficiency - Labor and Employee Relations
- Financial Stability
- Tailored Community Solutions
- Public Perception
- Service hour allocation (devoting 85% of the Agency's available service hours to higher-efficiency routes and 15% to developing markets and innovative, tailored solutions)
The Agency's future strategic direction reflects the Board's continued commitment to providing excellent and efficient service across the system within the financial resources the Agency has available. It also indicates a clear move toward increased investment in tailored solutions for smaller cities and towns, and innovative, rapid-design processes that move developing markets toward higher-efficiency performance. Pierce Transit's newly formed Business Development Office will lead the Agency's innovative service and rapid design process initiatives.
The Board's action comes as good news for cities and towns in smaller communities, like Fife/Milton/Edgewood, Puyallup and Gig Harbor where geography, population density and ridership patterns mean that fewer routes are categorized as higher-efficiency. Additional investment in innovative service models and tailored solutions means that demonstration projects like the PT Trolley (which launched July 9 in Gig Harbor) can now be tested in other parts of the Pierce Transit service area. Four innovation concepts on the horizon include: Custom Bus, Trolley, Little Bus Circulators and Community Events.