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Pierce Transit Resumes In-person Services

With some restrictions easing, the agency is welcoming the public back to two customer locations

On July 27, Pierce Transit will resume in-person reception in Lakewood with modified hours and location. In March 2020, to protect customers and agency employees during the spread of COVID-19, Pierce Transit closed its administrative and customer service offices to the public. The Bus Shop customer service office at Tacoma Dome Station resumed regular operating hours July 1, 2021.

On Tuesday, July 27:

  • Pierce Transit will open its Lakewood visitor reception area in the lobby of the agency's Training Building at 3720 96th Street SW, Lakewood. The public reception location is moving temporarily from Pierce Transit's main headquarters building at 3701 – 96th Street SW to the Training Building across 96th Street due to construction at the main headquarters location. 
  • This location will be open to the public Tuesday, Wednesday and Thursday from 8 a.m. to 5 p.m. Customers may also reach the agency by phone at 253.581.8000, option 1, option 1.
  • Services provided at this location include general information about Pierce Transit's services; information and applications for SHUTTLE paratransit eligibility; employment opportunities; receipt of procurement packets from vendors; assistance with bike lost & found and receipt of documents for assorted departments.

On Thursday, July 1:

  • The Bus Shop at Tacoma Dome Station, Pierce Transit’s Customer Service office, fully reopened its lobby to visitors. 
  • Customers can reach the agency's Customer Service staff by visiting The Bus Shop at 505 E 25th Street, Tacoma, weekdays from 7 a.m. to 6 p.m. or by phone weekdays from 6:30 a.m. to 6:30 p.m. at 253.581.8000, option 1, option 1.
  • Federal mask requirements remain in place for indoor public transportation areas. To meet the mandate, masks are required at The Bus Shop, regardless of vaccination status. 

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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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