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More Info about Fare Restoration June 14

Starting Sunday, June 14, Pierce Transit will reinstate fares for buses and SHUTTLE paratransit vehicles. Fares will be regular rates; visit the agency’s fares page for information. Pierce Transit had discontinued fares for several weeks during the height of the COVID-19 outbreak and asked customers to enter buses via the back doors to create social distancing between operators and customers.

Pierce Transit has now installed clear health shields around the bus operator area; the agency has also been marking off some seats and allowing only a limited number of passengers on a bus. Follow-behind buses are running on busy routes whenever possible to pick up extra passengers. To encourage social distancing, the agency is encouraging passengers to now board from the front doors to pay their fare, but disembark via the rear doors when possible to keep passengers apart from each other and the operator. Passengers are strongly encouraged to wear a facial covering whenever they are on the bus or in common areas such as transit centers. Pierce Transit is providing extra disinfectings to buses regularly throughout the day when they stop at transit centers.

For those experiencing financial hardship who are essential workers or need to take an essential trip, Pierce Transit works with many social service organizations around the area to provide reduced-price tickets that they make available for free to clients. The agency is also providing a number of free tickets to those organizations, funded by a grant. Pierce Transit is committed to ensuring that essential workers and those who need to make an essential trip, and cannot afford a bus pass, will be able to reach their destination.

Customers have several options for purchasing fares and getting route information:
  • The Bus Shop at Tacoma Dome Station is open weekdays with limited hours, from 11 a.m. to 3 p.m. Only two customers may be in the lobby area at a time for social distancing, and facial coverings are highly recommended.  
  • Customers can reach Pierce Transit Customer Services by phone at 253.581.8000, Option 1, 1, weekdays from 6:30 a.m. to 6:30 p.m.   
  • Customers may purchase Pierce Transit tickets and passes through the Hopthru app.
  • ORCA customers can call 888.889.6368, weekdays from 8 a.m. to 5 p.m. to get assistance.
  • ORCA retail outlets are open; visit PierceTransit.org/orca-outlets for Pierce Co. locations, hours, forms of payment.
  • ORCA Ticket Vending Machines are available; visit orcacard.com for locations.
  • Bus locator assistance: 
      - Text 253.533.7084, enter bus stop number found on pole
      - Use a bus locator app, such as Transit or One Bus Away

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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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