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Pierce Transit increasing social distancing practices

Due to the Coronavirus/COVID-19 outbreak and in an attempt to protect customers and agency employees, next week Pierce Transit is taking steps to increase social distancing in its operations. These changes are in effect until further notice.

Starting Saturday, March 21
  • We are suspending fare collection on buses, as well as on SHUTTLE paratransit vehicles, until further notice. 
Starting Monday, March 23

  • Customers will be asked to board buses using the rear doors only. Customers requiring mobility assistance can continue to use the front doors if needed. This step will help ensure Pierce Transit bus operators remain safe and healthy and able to practice social distancing as advised by our public health professionals.

Starting Tuesday, March 24
  • Pierce Transit’s public lobby at its Administrative headquarters, located at 3701 – 96th Street SW, Lakewood, will be closed to public visitors. Customers may still reach the agency’s administrative offices by phone at 253.581.8000, option 5, option 2. 
Starting Wednesday, March 25
  • The Bus Shop at Tacoma Dome Station, Pierce Transit’s Customer Service office, will close its lobby to visitors. Customer Service staff will still be available to serve customers by phone weekdays from 6:30 a.m. to 6:30 p.m. at 253.581.8000, option 1, option 1. Customers who typically visit The Bus Shop should call the agency’s Customer Services office for help with any questions or services.  
Other options for getting information about Pierce Transit’s services include:  
  • Toll-Free Line:  1.800.562.8109
  • Bus or SHUTTLE paratransit TTY for hearing impaired:  711
  • Pre-recorded information:  253.581.8000, Option 4
  • PierceTransit.org
Pierce Transit has also taken the following actions:
  • Marked off seats immediately behind the operator and seats throughout the bus to encourage social distancing
  • Increased cleaning and disinfecting of buses to include not only daily cleanings, but also disinfecting throughout the day when buses arrive at transit centers, with a focus on “high touch” areas such as handrails and grab bars
  • Provided drivers with disinfecting wipes, gloves and hand sanitizer
  • Cleaning public restrooms twice each day and disinfecting four times a day
  • Doubled the number of cleanings in staff areas to keep employees healthy and on the job
  • Moved administrative employees who can do so to teleworking
Pierce Transit customers can stay informed by visiting PierceTransit.org, watching the agency’s social media channels and signing up for updates at PierceTransit.org/StayConnected.

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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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