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SHUTTLE fares to change Sept. 1; service improvement plans underway

Pierce Transit’s Board of Commissioners voted at its July 10 meeting to change SHUTTLE paratransit fares starting Sept. 1. Approval of the new fares follows a public hearing on the proposed new fares in June.

The cost for a SHUTTLE paratransit ride will change from $1.25 to $1.75. Even with the new rate, Pierce Transit will have among the lowest-cost paratransit fares in the region, with King County Metro currently at $1.75 per ride, and Community Transit (Snohomish County) at $2.25 per ride. Under ADA law, transit agencies may charge up to twice the fixed-route fare for a comparable SHUTTLE trip. The current cost for a Pierce Transit fixed-route ride is $2.00.

Current and future SHUTTLE fares are as follows:

Category                                     Current rate        New rate, effective Sept. 1
SHUTTLE Cash Fare                 $1.25                   $1.75
SHUTTLE One-Ride Tickets *    $1.25                   $1.75 
SHUTTLE Monthly Pass             $45                      $63
* Certified Human Service Agencies may purchase one-ride tickets. One-ride tickets are not available to the general public.

All other fares will remain the same.

While implementing a SHUTTLE fare increase, Pierce Transit is also putting plans in place for new technology that will provide SHUTTLE users with many new benefits, including:

  • The ability for customers to confirm their ride(s) 24 hours a day, seven days a week (currently only possible from 7 a.m. to 6 p.m.)
  • The option to receive a confirmation call the night before the ride;
  • The ability to check on the status of a ride via voice system, without having to wait on hold for a dispatcher; and
  • The option to receive an alert when the SHUTTLE vehicle is on the way to pick them up.

The new features are expected to be available by early 2018.

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Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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