SHUTTLE fares to change Sept. 1; service improvement plans underway
Pierce Transit’s Board of Commissioners voted at its July 10 meeting to change SHUTTLE paratransit fares starting Sept. 1. Approval of the new fares follows a public hearing on the proposed new fares in June.
The cost for a SHUTTLE paratransit ride will change from $1.25 to $1.75. Even with the new rate, Pierce Transit will have among the lowest-cost paratransit fares in the region, with King County Metro currently at $1.75 per ride, and Community Transit (Snohomish County) at $2.25 per ride. Under ADA law, transit agencies may charge up to twice the fixed-route fare for a comparable SHUTTLE trip. The current cost for a Pierce Transit fixed-route ride is $2.00.
Current and future SHUTTLE fares are as follows:
Category Current rate New rate, effective Sept. 1
SHUTTLE Cash Fare $1.25 $1.75
SHUTTLE One-Ride Tickets * $1.25 $1.75
SHUTTLE Monthly Pass $45 $63
* Certified Human Service Agencies may purchase one-ride tickets. One-ride tickets are not available to the general public.
All other fares will remain the same.
While implementing a SHUTTLE fare increase, Pierce Transit is also putting plans in place for new technology that will provide SHUTTLE users with many new benefits, including:
- The ability for customers to confirm their ride(s) 24 hours a day, seven days a week (currently only possible from 7 a.m. to 6 p.m.)
- The option to receive a confirmation call the night before the ride;
- The ability to check on the status of a ride via voice system, without having to wait on hold for a dispatcher; and
- The option to receive an alert when the SHUTTLE vehicle is on the way to pick them up.
The new features are expected to be available by early 2018.