- Getting Around
Conditional SHUTTLE Eligibility & Service
The Americans With Disabilities Act (ADA), requires transit providers to serve individuals with disabilities in the most integrated setting. The ADA views paratransit service as a “safety net.” only for those who are unable to use fixed route, and only when they are unable to do so. Approximately 20% of all ADA eligible individuals qualify for SHUTTLE (paratransit) when accessibility concerns prevent travel by bus. This “conditional” trip planning process is implemented through a trip-by-trip review of your trip requests.
"The ADA is about equality; purposeful segregation is not equality-not in schools, not in employment, not on the bus.”Richard “Eddie” Espinosa 1996.
- When you call to request a trip, SHUTTLE customer services staff will provide a plan for you that addresses your needs.
- You will use the regular bus when Pierce Transit determines the trip you are requesting is within your defined personal ability.
- If you are unable to get to the bus from home, SHUTTLE may provide access to a transit center, or major stop when the fixed route can get you to your destination.
- You do not pay a fare for the SHUTTLE portion of the trip when also using fixed route.
- You may require SHUTTLE for the entire trip when your defined limitations make bus use unfeasible.
- If Pierce Transit is not sure of the accessibility of a destination, you may receive full SHUTTLE service to this location until the trip plan is reviewed.
- Transfers from SHUTTLE to fixed route happen at locations that often have seating and shelter.
Trip Plan Reviews
If you are unsure if a particular trip plan is correct, you may request a review. Pierce Transit staff will review the plan and if necessary visit the site and assess the path of travel from the destination to the bus stop. A change will be made if the plan is incorrect. To request a review, contact Pierce Transit Eligibility at 253.581-8000.