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2016 Annual Report

Dear Community Members,

The year 2016 was one of planning and progress for Pierce Transit. We spent much of the year conducting a comprehensive review of the agency’s bus route network and planning a restructure that provides more frequent bus service, serves customers later in the evening and makes the entire system more efficient. As tax revenues have returned, we have focused on providing more bus service on the street. Between 2015 and 2017, Pierce Transit will have restored 71,500 hours of service – a 16 percent boost.

Also in 2016, Pierce Transit adopted its first long range plan, Destination 2040, with input from riders, the general community, stakeholders and planning partners. We also launched a concerted effort to undertake repairs and upgrades at several transit centers and a Park & Ride, giving Pierce County residents the high-quality transit facilities they deserve in their neighborhoods.

These are just a few examples of the work your local transit agency conducted in 2016 to better serve you. In this annual report you will find more details about the agency’s 2016 priorities, and information about services we have planned for you in the future.

Thank you for riding!

With regards,

Sue Dreier
Pierce Transit CEO

Welcome to Pierce Transit


Your preferred transportation choice for today and tomorrow.


Pierce Transit improves people’s quality of life by providing safe, reliable, innovative and useful transportation services that are locally based and regionally connected.

Pierce Transit has been providing transportation for people in our community for 37 years. The agency’s service covers 70 percent of the county in 13 cities and towns, as well as portions of unincorporated Pierce County. Pierce Transit also provides connections with other local and regional transportation providers.

How We Serve You

how we serve you

Local Bus Routes

  • 37 routes with 195 buses
  • 8.6 million boardings
  • 4.5 million revenue miles

SHUTTLE Paratransit

  • 5,243 clients and 97 vehicles
  • 348,000 boardings
  • 2.3 million revenue miles


  • 2,400 customers and 439 vans
  • 828,000 boardings
  • 4.7 million miles


  • 918 employees

Did you know? Pierce Transit offers a host of rideshare services, including vanpools, carpools and Park & Ride lots. We also work with nearly 180 employers to assist them with their ridesharing needs.

Reinventing Routes &
Restoring Service

In 2016 Pierce Transit conducted a comprehensive analysis of its existing bus service and gathered the public’s ideas for improvements and efficiencies. That feedback, along with growth projections and other research, resulted in a more efficient routing plan with 30-minute peak and mid-day service on nearly all urban routes and many non-urban routes, service until 10 p.m. on many routes, and faster service between destinations. The Pierce Transit Board of Commissioners adopted the new routing system in December 2016 for implementation the following March, along with 35,000 hours of restored bus service.

Reinventing Routes and Restoring Service


Pierce Transit operates as a fiscally responsible, debt-free agency. As revenues have returned following the recession, Pierce Transit has placed those dollars into more service on the road, restoring 15,000 service hours in 2015 and another 11,500 hours in 2016, with more planning completed in 2016 for additional 2017 enhancements.

For the thirty-second year, Pierce Transit received a Certificate of Achievement from the Government Finance Officers Association of the United States and Canada for its Comprehensive Annual Financial Report, the highest form of recognition in governmental accounting and financial reporting.

2016 Revenue
  • Sales Tax – 53%
  • Regional Partnership – 28%
  • Grants – 9%
  • Fares – 8%
  • Miscellaneous – 2%

2016 Expenses
  • Personnel – 70%
  • Supplies and Services – 20%
  • Purchased Transportation – 6%
  • Fuel – 4%

Special Events & Services

special events

In 2016 Pierce Transit was honored to provide express bus service to several major community events.

Tacoma Freedom Fair and Air Show
On Independence Day, Pierce Transit provided community members with more than 12,200 express bus rides to the Freedom Fair along Ruston Way. The rides were free, thanks to a sponsorship by the Tacoma Events Commission.

Washington State Fair
Pierce Transit provided our community with 49,119 rides between the Fair and the Tacoma Mall, Lakewood Towne Center and South Hill Mall. The agency also offered a “train to bus to door” service that took Sounder train passengers from the Puyallup Station directly to the Fair’s Red Gate.

JBLM Air Show & Warrior Expo
People in our community enjoyed having an easy way to get on and off base to attend this event. In fact, people rode Pierce Transit’s express service to and from the JBLM Airshow & Warrior Expo 6,400 times.

2016 Board of Commissioners

Pierce Transit is governed by a nine-member Board of Commissioners
made up of elected officials representing thirteen cities and towns, Pierce County, and one non-voting union representative (vacant). Board meetings are held the second Monday of each month at 4:00 pm and are open to the public.

Don Anderson
Mayor of Lakewood
Daryl Eidinger
Mayor of Edgewood Representing Fife, Milton & Edgewood
Nancy Henderson
Steilacoom City Council Representing Auburn, Fircrest, Gig Harbor,, Pacific, Ruston & Steilacoom
Kent Keel
University Place City Council
Pat McCarthy
Pierce County Executive
Ryan Mello
Tacoma City Council
Heather Shadko
Puyallup City Council
Marilyn Strickland
Mayor of Tacoma
Rick Talbert
Pierce County Council


Partnering To Increase ORCA Card Use
In 2016 several Puget Sound transit agencies, including Pierce Transit, received a state grant to help raise regional awareness of the One Regional Card for All (ORCA) card, strategically distribute ORCA cards in underutilized areas and generally increase ORCA card use. There are many benefits to turning cash riders into ORCA card users, including fewer delays as riders don’t have to stop to pay a cash fare. ORCA is also a convenient way for new riders to try the system. The response was overwhelming, with almost 30,000 cards requested, and 26,000 distributed.

Commerce “Placemaking” Project
Pierce Transit owns the Theater on the Square, the open space located atop the agency’s bus tunnel in the heart of Tacoma’s Theater District. With receipt of a $50,000 National Endowment for the Arts “Our Town” grant, Pierce Transit is leading the effort to plan a redesign of this gathering and transportation hub. Goals include improving its use for cultural activities, retaining transit connections, and improving the look and feel of the space through quality design and public art. The planning work is scheduled to conclude in summer 2018.

Electric Buses
In the 1980s, Pierce Transit was one of the first transit agencies to run the majority of its fleet on clean-burning compressed natural gas. We are building on that tradition of environmental stewardship with the introduction of the South Sound’s first all-electric buses, which are expected to hit the streets in the fall of 2018. This leap forward is made possible by a $2.55 million federal grant to help purchase three electric buses and related infrastructure, received by Pierce Transit in 2016.

Crowding out Congestion

In 2016 Pierce Transit provided rideshare services for nearly 180 employers in our region, helping with vanpools and carpools, transit passes, One Regional Card for All (ORCA) accounts, and educational materials. Among other groups, we reached out to college administrators and students, school districts and major employers, creating customized transportation programs to help them access transit.

When Pierce Transit’s vans and paratransit vehicles have reached the age of retirement from transit, they can still provide a valuable service to our community. The Pierce Transit “Care-a-van” program, launched in 2016, grants retiring vehicles to qualifying not-for-profit and government organizations that provide rides and services for people in need. In 2016, six agencies received Care-a-van vehicles.

Looking Forward

2017 is bringing exciting options to Pierce Transit’s customers. Among them:

  • 45,000 hours of restored bus service on a newly-restructured routing system
  • A new Community/Technical College Student Bus Program aimed at getting local bus passes in the hands of students
  • A mobile ticketing feature that allows riders to purchase and use a Pierce Transit bus ticket or pass on their smart phones
  • Planning for a High Capacity Transit corridor along Pacific Ave./SR 7 from Tacoma to Spanaway
  • New features for SHUTTLE users, including new ways to schedule, confirm and check on rides
  • New partnerships for providing mobility options
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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.


  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).


  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.


Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


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