Trip Planner

 

Advanced OptionsOff

translation services available in header

Title VI Complaint Process

  1. Statement of Policy:  No person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any Pierce Transit program or activity, as provided by Title VI of the Civil Rights Act of 1964 and as amended, and the Civil Rights Restoration Act of 1987 (P.L. 100.259). Pierce Transit operates its programs without regard to race, color, or national origin.

  2. Notices:  Notices of Title VI rights are posted on the agency’s website at: www.piercetransit.org/pierce-transit-title-vi-notice as well as in the bus schedule books (“The Bus Stops Here” or “TBSH”) and at the entrances of customer service facilities.

  3. How to file a Complaint:  Any person or entity may make a complaint for discrimination on the basis of race, color, or national origin, by submitting a complaint within 180 days of the alleged discriminatory act as follows:

    1. All complaints must be in writing.
    2. A complaint may be made on the Agency’s Title VI Complaint Form or by email or letter with the following information:
      1. If submitting a complaint by letter, and not using the Agency’s form, all complaints must include:
        1. Name, address, and telephone number of complaining party;
        2. Name, address of the person, agency, institute, or office alleged to have engaged in a discriminatory act;
        3. A description on how, why and when the discrimination occurred, including as much background as possible about the allegations; and
        4. A signature by the complaining party.
      2. A complaint submitted by letter should be addressed as follows:
      3. Pierce Transit
        Attention: Civil Rights Officer
        P.O. Box 99070
        Lakewood, WA 98496

      4. A copy of the Agency’s Title VI Complaint Form may be obtained as follows:
        1. Website at www.piercetransit.org/documents
        2. Email request for Form to crofficer@piercetransit.org;
        3. Call: (253) 581-8000 and ask for the Civil Rights Officer who will email or mail you a copy of the Form.
    3. A Title VI complaint may also be filed with an external entity such as the Federal Transit Administration (FTA), other federal or state agency, or a federal or state court. Information on how to file a complaint with the FTA may be found at:  http://www.fta.dot.gov/civilrights/12884.html  Should a complaint be filed with Pierce Transit and an external entity simultaneously, the external complaint will supersede the Pierce Transit complaint and Pierce Transit’s complaint procedures will be suspended pending the external entity’s findings.
  4. How Pierce Transit Will Respond to Complaints:

    Once a Title VI Complaint is received by Pierce Transit, the Civil Rights Officer will review the complaint and within fifteen working days, send a letter to the complainant acknowledging their complaint and either commencing an investigation or closing the matter.

    Pierce Transit will investigate any written Title VI complaint filed within 180 days of the alleged discriminatory act alleging discrimination because of race, color, or national origin.  Pierce Transit will make every effort to investigate a complaint within 60 days.  If a complaint is not brought within this time frame or does not allege discrimination on the basis of race, color, or national origin, Pierce Transit will advise the complaining party that the Agency will close the complaint. 

    In investigating or attempting to resolve the complaint, the Civil Rights Officer may contact the complainant for a meeting, interview or additional information.  Please note that a complainant’s failure to provide the requested information or participate in a meeting or interview (or failure to provide contact information) will result in the administrative closure of the complaint.  The complainant has ten (10) business days from the date of any request by the Civil Rights Officer to provide the requested information or to participate in the investigation.  If the requested information is not received within that time frame, the case will be closed.

    After the investigation is completed, the Civil Rights Officer will issue a written report summarizing the investigation and will make findings and recommendations for corrective action, if any and as appropriate.  Issuance of this report will also close the complaint and investigation. 

    Anyone wishing to appeal the findings, conclusions, or recommendations in the Civil Rights Officers’ report may do so by submitting a letter explaining the complainant’s position and requesting an independent review by Pierce Transit Chief Executive Officer within 15 days of receipt of the report. The Chief Executive Officer will issue a letter either confirming the Civil Rights Officer’s findings or notifying the complainant of further investigation within 30 business days of receipt of the appeal. The Chief Executive Officer’s review is final and binding.


  5. Complaint Records: Records of all Title VI complaints and associated investigations are retained by the agency’s Risk Management office, subject to applicable retention policies and public disclosure requirements and/or exemptions.

     
  6. Non-Retaliation:  No person or entity will suffer retaliation or reprisal by Pierce Transit as a result of filing a Title VI discrimination complaint or as a result of participating in an investigation of a complaint.  Any person who believes that they have suffered retaliation as a result of making a Title VI complaint or participating in any such investigation may make a complaint in accord with this process. 
© 2016 Pierce Transit, All Rights Reserved. Site Design and Development by SiteCrafting.

Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

Email Route