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SPECIALIZED TRANSPORTATION MANAGER
Under direction, the Specialized Transportation Manager provides leadership and management to the Specialized Transportation Department. The person in this position is responsible for planning, coordinating, and overseeing specialized transportation operations consisting of ADA Paratransit, Vanpool and ADA Eligibility functions with an emphasis on call center operations, scheduling, dispatching, and monitoring contracted services to ensure that the requested services are provided in accordance with the mission of Pierce Transit. The manager ensures compliance with state and federal laws and regulations. Communicates with agency staff, public agencies, community groups, customers, and others to exchange information, coordinate activities, and resolve problems related to service quality. Hires, develops and evaluates the performance of assigned staff; disciplines and discharges employees as appropriate. Responds to complaints, grievances, and lawsuits as necessary; represents the department at hearings and arbitrations as requested. Works collaboratively with the labor union on interpretation, development, and implementation of policies and procedures relative to working conditions and contractual issues pertaining to the department’s represented employees. Develops and administers the annual Specialized Transportation budgets; monitors and authorizes expenditures in accordance with budgetary limitations, Agency policies, and sound fiscal management principles.
Required Knowledge and Abilities:
Knowledge of: Management, supervisory, and leadership skills; methods, practices, and procedures involved in management of a public transit system, commercial drivers, and labor relations; service quality, safety and training programs; hybrid services, and specialized transportation services; community relations principles and practices; federal and state public transportation laws, regulations, and the Americans with Disabilities Act of 1990 (ADA); principles of training; public speaking techniques; and contract administration. Skill in: Planning, organizing, and managing the activities, functions, and personnel in a specialized transportation department; monitoring the effectiveness of service delivery methods to ensure the overall system supports the Agency’s strategic priorities; developing work plans, goals, and objectives; communicating effectively both orally and in writing; establishing and maintaining effective and cooperative working relationships with internal and external customers; supervising, developing, training and evaluating the performance of assigned personnel; developing and administering a budget.
Bachelors degree in Transportation, Business Administration, Public Administration, or a related field; five years of progressive experience in a supervisory capacity, of which three years must be in paratransit operations; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Special Requirements: Must have a valid Washington State Driver’s License. Must be willing to respond in person to emergency calls during non-traditional work hours or on weekends. Must complete Defensive Driving course within probationary period.
How to Apply:
To receive first consideration, applicants should submit a cover letter and resume to email@example.com by Friday, August 12, 2016. This recruitment is open until filled. Pierce Transit reserves the right and may exercise the option to make a hiring decision at any time. Candidate evaluation will be ongoing.
Applicants who, in the judgment of Employee Services, most closely match the requirements of the position will be invited to appear for an interview. Selection of applicants for consideration will be determined by the information supplied in the resume and cover letter. It will be the responsibility of the applicant to supply sufficient information and detail to permit the Agency to properly determine the applicant's qualifications, skills and abilities as they relate to the position.