SCOPE OF WORK
The scope of the services to be provided by the selected provider includes the following:

1. Provide confidential counseling and referral services to Pierce Transit employees and families at their request in a timely manner. Pierce Transit will pay for the cost of up to five (5) visits per employee or family unit per calendar year (January through December), including the initial evaluation interview, if any. A single visit may include more than one (1) family member. These counseling services will at the minimum be able to address the following categories of personal needs: marital, family, emotional, substance abuse, legal, financial, health.
2. Provide the services of a full range of mental health professionals, including psychologists, psychiatrists, family therapists, child and adolescent therapists, and certified drug and alcohol counselors. Maintain a network of information on other qualified specialists to whom clients can be referred, if necessary.
3. Bill the first five (5) visits per calendar year (January through December) for any employee, his/her immediate family member or group of family members to Pierce Transit in a manner, which maintains the confidentiality of the client.
4. Assist clients in obtaining additional services at their own expense, if needed, which match their treatment and financial requirements, being aware of Agency health care benefits for mental health services.
5. Maintain office hours at least five (5) full days per week at locations convenient to the Tacoma-Pierce County area.
6. Provide a seven (7) day twenty four (24) hour professional answering service and have the ability to respond to employee contact within twenty four (24) hours.
7. Provide training sessions for supervisors at Pierce Transit’s request.
8. Provide information sessions to employees to maintain program visibility at Pierce Transit’s request.
9. Conduct seminars or workshops for employees at Pierce Transit’s request regarding mental or emotional health and wellness issues.
10. Consult with management and/or supervisors on a general or case-specific basis, especially regarding disciplinary referrals involving safety-sensitive issues. Make referrals for psychological fitness for duty examinations, anger management or other supervisory initiated consults.
11. Provide printed materials, which explain or promote the program, including supervisors’ manuals, brochures, payroll stuffers and posters.
12. Submit an annual report of program usage, progress and costs by February 15th of each year of the contract.
13. Provide internet (electronic) access to information regarding emotional, legal, financial and health topics.

QUALIFICATIONS OF PROVIDER
The successful bidder shall have at a minimum the following qualifications:

• License to do business in the State of Washington
• Appropriate professional licensing, certification and/or registration of all mental health professionals who provide direct services.
• At least three (3) years’ experience providing the Employee Assistance Program services specified to an organization of similar size.
• Demonstrated ability to provide the services specified in a timely manner.
• Demonstrated ongoing implementation of proper procedures for confidentiality and record keeping.

TERM OF CONTRACT
The contract resulting from this request for proposals shall be for a three (3) year period with an option to renew the contract for two (2) additional one-year periods upon mutual agreement by both parties.