NOTICE OF PRIVACY PRACTICES

This notice describes how medical and ADA eligibility information about you may be used and disclosed and how you can get access to this information. 

Pierce Transit respects your privacy.  We understand that your personal health and eligibility information is very sensitive.  We will not disclose your information to others unless you tell us, in writing, to do so or unless the law authorizes or requires us to do so.  We will not process any eligibility application that does not have your signature or your legal guardian’s signature on all pages where a signature is required.  For Pierce Transit’s purposes, our privacy practices cover all information contained in your ADA eligibility file, including any research we’ve conducted regarding your case.

Use and Disclosure of ADA Eligibility Information

The information contained in your file includes all applications received and any health information provided to determine your eligibility. It may include any letters received on your behalf, documented conversations, trip plans, and other information pertinent to your ADA eligibility and service provision. 

Pierce Transit uses this individual information in the eligibility decision-making process, appeals, functional assessments, determination of service provision, and for travel training.  We may also use the information to review the qualifications and performance of contractors, to train our staff, and to review and improve our services.  We will also provide this information to anyone you ask us to, in writing, through a Release of Information request. Access to the information is limited to those individuals stated above.

You have the right to review your file.  This review may occur in person, with advance notice.  Valid identification will be required.  You may request that a copy of your file be mailed to you.  This request must be made in writing and we will charge you a reasonable cost-based fee for expenses such as copies, postage, and staff time.  We will not disclose specific information to you or anyone else over the phone. 

You may ask us to restrict certain uses and disclosure of this information.  The request must be presented in writing and we are not required to grant the request.  You may also revoke any previous consent to disclose information by submitting a written request.  The revocation will apply only to future disclosure requests.

We may use and disclose your information without your authorization as follows:

  • Required by law. Disclosure of information is permitted when required by law, whether federal, tribal, state, or local.
  • Public health and safety. Information may be disclosed to public health authorities and their authorized agents for public health purposes including, but not limited to, public health surveillance, investigations, and interventions.
  • Health research. Information can be disclosed for research without authorization if the research has been approved and has policies to protect the privacy of your individual information.
  • Abuse, neglect, or domestic violence. Information may be disclosed to report abuse, neglect, or domestic violence under specific circumstances.
  • Law enforcement. Information may be disclosed to law enforcement officials pursuant to a court order, subpoena, or other legal order, to help identify and locate a suspect, fugitive, or missing person; to provide information related to a victim of a crime or a death that may have resulted from a crime, or to report a crime.
  • Judicial and administrative proceedings. Information may be disclosed in the course of judicial or administrative proceedings, including appeals and functional assessments.
  • Workers’ compensation.  Disclosure of work-related health information as authorized by, and to the extent necessary to comply with, workers' compensation programs.
  • Payment and transportation coordination.  We may use and disclose your health information to obtain reimbursement for expenses or to coordinate transportation with other providers.

All requests to release information must be in writing, dated, and must:

  • Include the SHUTTLE applicant/customer’s name, current address, and phone number.
  • Identify the nature of the information to be disclosed.
  • Identify the name and institutional affiliation of the person or class of persons to whom the information is to be disclosed (specifically, who the information may be released to, legal name, and relationship).
  • Identify that Pierce Transit is to make the disclosure.
  • Include an effective date and an expiration date or an expiration event that relates to the SHUTTLE applicant/customer or to the purpose of the use or disclosure.
  • Include the manner of allowable release (verbal, viewing file, and/or copy of file). We will charge you a reasonable cost-based fee for expenses such as copies, postage, and staff time.

You or your legal guardian must sign the request.
(If a legal guardian signs, he/she must attach proof of legal guardianship or power of attorney)

 

Written requests must be submitted to:
            Pierce Transit
            ADA Eligibility
            PO Box 99070
            Lakewood WA  98496-0070

If you believe your privacy rights as described have been violated, you may discuss your concerns with the Pierce Transit Senior Legal Assistant at 253.983.3477 or rfrisk@piercetransit.org.
 
We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law.

© 2016 Pierce Transit, All Rights Reserved. Site Design and Development by SiteCrafting.

Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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