Career Opportunities

EXECUTIVE DIRECTOR OF SERVICE DELIVERY & SUPPORT

The Executive Director of Service Delivery and Support reports to the Chief Executive Officer and participates as a member of the Executive Team in the overall administration of the Agency. The Executive Director provides leadership and direction to the following departments:

  • Fixed route service delivery consisting of 36 local routes and 13 commuter routes
  • Service support including service supervisors, dispatch and communications center, paratransit service, eligibility and customer call center
  • Vanpool
  • Customer Service
  • Public Safety

Additional responsibilities of the Executive Director include the following:

  • Sets the direction for the Service Delivery and Support division in alignment with Pierce Transit’s strategic plan through the implementation of innovative best practices; assumes overall responsibility for defining and executing Pierce Transit’s operational goals; analyzes current practices and data in order to identify customer demands.
  • Ensures accurate, appropriate and timely information- sharing with internal and external stakeholders, including Pierce Transit’s Board of Commissioners, the CEO, the Executive Team, and other departments; influences and garners support for key initiatives from internal and external stakeholders.
  • Inspires confidence, trust and consistently high achievement in staff through effective leadership and interpersonal behavior; fosters a culture of innovation and efficiency; actively participates in human resources decision-making within the division.
  • Serves on the Agency’s negotiating team to negotiate labor contracts and side agreements as necessary; works collaboratively with the union to resolve issues at the earliest possible stage; works in partnership with the Labor Relations Officer to resolve division grievances, arbitrations and other complaints related to the collective bargaining agreements.
  • Leads the development and execution of the division budget and brings creative ideas and methods for diversifying revenue streams and reducing expenses; monitors and approves expenditures in accordance with Agency policy and principals of sound and ethical fiscal management in a public environment. • Attends, chairs and conducts a variety of meetings within the Agency and in the community; serves on committees and task forces; represents the Agency at local and regional meetings; makes oral presentations at meetings, conferences and other events.


THE IDEAL CANDIDATE

Pierce Transit is seeking a decisive, proactive and collaborative senior transit leader with an inclusive style and action orientation. The successful candidate will possess a demonstrated ability to effectively articulate and implement strategic plans. Candidates should have a proven record of success as a senior leader of a service delivery/operations division in a large transit agency. Significant prior experience interpreting and implementing complicated policies and procedures, managing large budgets, and ensuring compliance with applicable laws and regulations is also essential.


CORE-COMPETENCIES

Leadership

  • Inspiring and Courageous Leadership: Ability to inspire, persuade, engage, speak straight- forwardly about complex transit issues, make tough decisions and take difficult actions. Display balanced thinking that combines analysis, wisdom, experience and perspective. Produce data-driven decisions that withstand the “test of time”.
  • Creativity and Innovation: Ability to generate new, innovative and visionary approaches to transit systems that are effective and responsive. Bring a perspective on emerging and leading transit trends and best practices.
  • Build a Talented, Effective Team: Hire, mentor, develop, retain, and manage a diverse staff. Assemble and reinforce a cohesive, dedicated, highly effective inter-disciplinary team. Ability to lead a team through change processes.
  • Business and Management Acumen: Ability to strategically manage human, financial and information resources. Streamline and remove processes that do not bring value. Measure success based on results. Set high standards of performance, using accountability measures and benchmarks to track progress.
  • Partnering: Build alliances and collaborate across boundaries to create strategic relationships. Inspire action without relying solely on authority. Perceive the complexity of situations quickly.

Values

  • High level of integrity, ethics, transparency and responsiveness.
  • Commitment to the Environment: Dedicated to creating a sustainable transit system that focuses on prevention, mitigation and adaptation.
  • Commitment to Safety: Dedication to a transit system that is safe, efficient and accessible to all ages and abilities.


QUALIFICATIONS

The position requires a Bachelor’s Degree in Public or Business Administration or related field and 10 years of increasingly responsible leadership experience in a transit agency including 5 years in a union environment or an equivalent combination of education and experience sufficient to meet the requirements of this position.


SALARY AND BENEFITS

The midpoint of the salary range for this position is $147,314. The salary offered will depend on experience and qualifications. Pierce Transit offers a generous benefit package including medical/dental, retirement, life and disability insurance, paid holidays, vacation and sick leave and optional deferred compensation.


APPLICATION PROCESS

Persons interested in this position must submit a cover letter, salary history and a current resume. If you have questions regarding this announcement, please call Marissa Karras at 360-956-1336. The position will remain open until filled; however the screening process will move quickly. Please submit your application materials as soon as possible but no later than August 12, 2016 to www.karrasconsulting.net and clicking on “view open positions.” Pierce Transit is an equal opportunity employer, values workplace diversity and seeks to create an environment and culture that embraces employee differences. All qualified applicants are considered in accordance with applicable laws prohibiting discrimination on the basis of race, religion, color, gender, age, national origin, sexual orientation, physical or mental disability, marital status or veteran status or any other legally protected status. We will provide assistance in the recruitment, application and selection process to applicants with disabilities who request such assistance.
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Trip Planner Help

Trip Planner Tips - Entering Locations

To create a trip plan you need to enter both a starting location (origin) and an ending location (destination). For information about stops, schedules, or service at a specific location, you only need to enter one location.

The Trip Planner recognizes most street intersections and addresses as well as many landmarks in Pierce, King, and Snohomish Counties. If what you entered is not immediately recognized, the Trip Planner will offer you a list of options. You can choose one of the options, but if your intended location is not there, select the "Revise Original Entries" link to return to the entry page and change the entries you have already made.

Addresses

  • You don't need to type in the city along with the address. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type 110 Jones instead of 110 Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 1000 Main instead of 1000 S Main. But type 1000 West Viewmont for 1000 West Viewmont Way W.)
  • Some streets and addresses are unknown to the Trip Planner. You may need to enter another nearby location, such as an intersection or a landmark.
  • You should not enter the suite number or apartment number.  Just the house number and street name (Example: type in 401 Broadway instead of 401 Broadway Avenue Suite 800).

Intersections

  • The "&" symbol is the only character used between two street names to show an intersection. (Examples: 1st & B, James & Madison)
  • You don't need to type in the city. The Trip Planner shows the possible city names as options if needed. City names are based on zip codes.
  • You don't need to type in St., Street, Ave., or Avenue, or similar street types. The Trip Planner shows the possible alternatives as options if needed. (Example: type Conifer & Jones instead of Conifer Circle & Jones Boulevard.)
  • You don't need to type in the directional designations for streets, but if a direction name is part of a street name, you should include it. (Example: type 3rd & Main instead of 3rd S & S Main. But type 34th & West Viewmont for 34th W & West Viewmont Way W.)
  • Some streets are unknown to the Trip Planner. You may need to enter another nearby intersection or a landmark.

Landmarks

Government Sites: Pierce County Health Dept, Pierce Co Sheriffs Office, Tacoma City Hall

Major Commercial Sites: Tacoma Mall, Sheraton Hotel

Transportation Facilities: Sea-Tac Airport, Greyhound Bus Depot

Schools & Colleges: Pacific Lutheran University, Tacoma Community College

Sports & Leisure: Cheney Stadium, Pt Defiance Zoo

Medical Facilities: Group Health, Tacoma General Hospital


 

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