SHUTTLE Reservation: 253.581.8100
SHUTTLE Reservation (TDD for the hearing impaired): 711
WHAT IS SHUTTLE?
SHUTTLE is a shared-ride service for people who, because of their disability, are unable to ride a regular Pierce Transit bus.
SHUTTLE provides door-to-door service, or, in some instances, transportation to Transit Centers to connect with regular bus service.
SHUTTLE operates oversized vans, all of which are wheelchair accessible.
Current SHUTTLE fare is 75¢;
WHO IS ELIGIBLE TO RIDE SHUTTLE?
To qualify for SHUTTLE service you must meet one of the following conditions, as set by the Federal Americans with Disabilities Act:
- You are functionally unable to get on or off a transit bus, even with use of a wheelchair lift.
- You are physically unable to get to or from a regular Pierce Transit bus stop.
- You are unable to understand and follow transit directions or understand information signs for reasons other than language.
SHUTTLE CERTIFICATION PROCESS
To become eligible for SHUTTLE, you must complete a certification process. This involves filling out an application explaining the limitations caused by your disability. The certification process may take up to 21 days after we receive your completed application. In some cases, Pierce Transit will require verification by a medical professional or other person familiar with your condition. Occasionally, when a decision about someone's functional ability is complicated, applicants will be referred for reassessment by a third party.
After being certified, you may call from one to five days in advance of the day you wish to travel to request a trip.
If you believe you, or someone you know, may qualify for SHUTTLE service, please contact SHUTTLE Eligibility and request an application. An application form will be promptly mailed to you. Or download the form and mail it to the address below (Adobe Acrobat Reader is required to view and print the form.)
Pierce Transit SHUTTLE Eligibility
PO Box 99070
Tacoma, WA 98496-0070
Phone 253.984.8216
FAX 253.984.8227
SHUTTLE NEWS
Transportation Advisory Committee meetings discontinued
Transportation Advisory Council Meetings have been discontinued due to a lack of participation. We will continue to take comments from SHUTTLE riders and the public through Customer Service Representatives, and address them appropriately.
Download the SHUTTLE Handbook – NOW AVAILABLE AS STREAMING OR DOWNLOADABLE AUDIO!
The SHUTTLE Handbook as an mp3 (audio) file:
Right-click the links below (Control-click on Mac) to save the four parts of the audio handbook to your computer. Or left-click (single-click on Mac) to hear them in streaming audio.
SHUTTLE Handbook, Part ONE
SHUTTLE Handbook, Part TWO
SHUTTLE Handbook, Part THREE
SHUTTLE Handbook, Part FOUR
You can still download the print version of the Handbook to view on-screen, or print out. Adobe Acrobat is necessary to read the file; if you don't already have it on your computer, it can be downloaded here.
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